Optus: 35,000 devices still offline:
Tens of thousands of Optus customers are yet to restart their devices following a glitch which put a stranglehold on ...
news.com.au/technology/online/optus-says-35000-devices-still-offline-after-mondays-software-issue-cause-an-outage/news-story/5639c9f9db6d7535e880f6c698ac8d69
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Optus: 35,000 devices still offline: Tens of thousands of Optus customers are yet to restart their devices following a glitch which put a stranglehold on ...
news.com.au/technology/online/optus-says-35000-devices-still-offline-after-mondays-software-issue-cause-an-outage/news-story/5639c9f9db6d7535e880f6c698ac8d69
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Key FactsOptus data offer criticised after service outage
Nov 10, 2023 · Reading time: ~45 sec.
Summary created with AI assistance · Source: theguardian.com
Summary created with AI assistance · Source: theguardian.com
- Wednesday’s outage interrupted internet and phone services for 14 hours, along with train and hospital communications.
- CEO Kelly Bayer Rosmarin apologised and offered consumers and small businesses 200GB of data, plus eligible prepaid customers unlimited weekend data through year-end.
- Andrew Williams of ACCAN called the offer token, while ombudsman Bruce Billson deemed it inadequate.
- The TIO identified possible refunds, compensation or contract release; a Senate inquiry launched Thursday is also examining potential compensation.
It is likely most awards of compensation for non-financial loss will be modest.— Cynthia Gebert, Telecommunications Industry Ombudsman; commenting on compensation for the Optus outage.
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