centralized office for receiving or transmitting a large volume of requests by telephone
Case Study: Are We Using the Right Customer Service Metrics?: The manager of a call center wonders whether her company is employing the right incentives.
hbr.org/2026/11/case-study-are-we-using-the-right-customer-service-metrics
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ohns Hopkins Bayview Medical Center notified 3,182 patients of a data breach after an employee uploaded a spreadsheet with health details — including names ... Show more
Scam call centre targeting South Koreans busted in Melaka: KUALA LUMPUR: A suspected investment scam call centre in Melaka was crippled following the arrests of ...
thestar.com.my/news/nation/2026/10/24/scam-call-centre-targeting-south-koreans-busted-in-melaka
Stolen SSN? A New Law Promises Faster Help From Social Security: Recovering from Social Security fraud just got easier. Learn how the new law eliminates ...
kiplinger.com/retirement/social-security/stolen-ssn-a-new-law-promises-faster-help-from-social-security
Air Canada to charge $30 if you call them to book your flight: Passengers looking to avoid the new charge, which is not refundable, can avoid the phone and book ...
nationalpost.com/news/air-canada-30-fee-for-booking-flight-by-phone
The reason Darwen has a huge Peregrine Falcon sculpture in the town centre: The sculpture was installed in 2019
lancs.live/news/lancashire-news/reason-darwen-huge-peregrine-falcon-34753549
Johor cops bust call centre targeting Singaporean seniors: JOHOR BARU: A scam syndicate turned a posh house here into a call centre, enticing Singaporeans with ...
thestar.com.my/news/nation/2026/10/18/johor-cops-bust-call-centre-targeting-singaporean-seniors
A real-time dashboard to watch local spikes in air pollution: Inside the country’s biggest monitoring centre
indianexpress.com/article/cities/delhi/india-biggest-air-pollution-monitoring-centre-local-spikes-10925211/
Fake Pune call center cheating foreigners through cyber frauds busted; 20 held: Pune rural police busted an alleged cyber fraud call centre in Lonavala and ...
indianexpress.com/article/cities/pune/pune-illegal-call-center-busted-pune-police-arrest-cyber-scam-10924933/
Money laundering trial in Winsen: 77-year-old from Hanstedt ordered to repay 4,250 euros
landeszeitung.de/lokales/harburg-lk/winsen-luhe/winsen-77-jaehriger-soll-4250-euro-aus-call-center-betrug-zurueckzahlen-NJX7YQDFCVHO3EKVHOO3Y5CMVY.html
Healthcare institutions under NHG Health, NUHS and SingHealth hit by digital disruptions
asiaone.com/singapore/nhg-health-nuhs-singhealth-sgh-hospitals-call-centres-service-disruption
Call centre lines across NHG Health’s network, including 4 hospitals, temporarily unavailable
straitstimes.com/singapore/call-centre-lines-across-nhg-healths-network-including-4-hospitals-temporarily-unavailable
Pakistan International Airlines (PIA) on Friday temporarily suspended its flight operations to Riyadh, Saudi Arabia, “in view of the situation in the Middle ... Show more
sabcnews.com Oct 08
MENTAL HEALTH | SADAG Call Centre Manager Tracy Feinstein unpacks the state of mental health in South Africa, urging people to seek support and reminding them ... Show more
Billions of euros in damage: Fake crypto platforms defraud investors: Manipulated websites, fabricated profits, and bogus lawyers characterize the current ...
winfuture.de/news,161779.html
Tettau: Fake police officer steals gold coins worth 20,000 euros: A senior citizen from Tettau (Kronach district) fell victim to a brazen call center scam on ...
tvo.de/tettau-falscher-polizist-erbeutet-goldmuenzen-im-wert-von-20-000-euro-829328/
Fiserv call center reactivated stolen cards, lawsuit alleges: FiCare Federal Credit Union says callers passed Fiserv's verification with stolen data and got ...
americanbanker.com/news/fiserv-call-center-reactivated-stolen-cards-lawsuit-alleges
Did high-ranking Ukrainian officials of the Prosecutor General's Office profit from telephone fraud?
faz.net/aktuell/politik/ukraine/ukraine-ermittlungen-gegen-hohe-beamte-der-generalstaatsanwaltschaft-accg-201199038.html
Call center fraud leads to jewelry robbery in Neunburg vorm Wald: Neunburg vorm Wald. A perpetrator impersonating a police officer robbed a 67-year-old woman of ...
oberpfalzecho.de/blaulicht/callcenter-betrug-fuehrt-zu-schmuckraub-in-neunburg-vorm-wald
Island Wedding | Fabian and Antonica’s call to ‘I do’ : One day, while working at a call centre, Antonica Pinnock was handling a matter that had to be escalated ...
jamaica-gleaner.com/article/lifestyle/20260811/island-wedding-fabian-and-antonicas-call-i-do
Several reports shed light on how France’s new law banning unsolicited telemarketing calls could put between 40,000 and 50 ... Show more
Police warn of call center scammers in the Upper Palatinate: Fraudulent calls are on the rise in the Upper Palatinate. Police are warning of various scams used ...
onetz.de/oberpfalz/weiden-oberpfalz/polizei-warnt-callcenter-betruegern-oberpfalz-id5466634.html
Selling Porsches showed I had the drive to build my £24m tech firm: Russell Attwood made £15m selling his call centre company to Capita before starting Route 101 ...
thetimes.com/business/entrepreneurs/article/selling-porches-to-24m-tech-business-pchzcz9qb
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Work to start on 120 affordable homes on former west Leeds call centre site: 120 new homes coming to West Leeds as former Lloyds site gets green light
yorkshireeveningpost.co.uk/news/politics/council/work-to-start-on-120-affordable-homes-on-former-west-leeds-call-centre-site-8849428
Former Leeds call centre to be demolished and transformed into new homes: The project will see 120 affordable homes built
yorkshireeveningpost.co.uk/news/politics/council/former-call-centre-to-be-demolished-and-transformed-into-new-homes-8846609
Flight delayed or cancelled? Here's how to get your money back now: Flight cancelled or delayed? When travelers are entitled to compensation ...
fnp.de/verbraucher/flug-verspaetet-oder-annulliert-so-holen-sie-jetzt-ihr-geld-zurueck-zr-94433900.html
120 homes to be built in Farsley after green light given for former Lloyds call centre site
yorkshirepost.co.uk/news/people/120-homes-to-be-built-in-farsley-after-green-light-given-for-former-lloyds-call-centre-site-8845712
From a rented Jaipur flat, a fake call centre spun a crore-plus online fraud: The call centre was busted as part of the month-long ‘Cyber Shield’ campaign ...
indianexpress.com/article/cities/jaipur/from-a-rented-jaipur-flat-a-fake-call-centre-spun-a-crore-plus-online-fraud-10824264/
Selling Porsches showed I had the drive to build my £24m tech firm: Russell Attwood made £15m selling his call centre company to Capita before starting Route 101 ...
thetimes.com/business/entrepreneurs/article/selling-porches-to-24m-tech-business-pchzcz9qb
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Joburg admits R4.8m Telkom debt as City websites crash: The City of Johannesburg has officially admitted to owing Telkom R4.8m in outstanding invoices ...
dailymaverick.co.za/article/2026-08-04-telecoms-crisis-continues-to-paralyse-joburg-with-no-solution-in-sight-until-end-august/
/file/attachments/orphans/EZz0qyzXYAIZAfc_497388.jpg)
'So It Begins': Trump's Medicaid Work Requirements—as Designed—Wreak Havoc and Pain
commondreams.org/news/medicaid-work-requirements-rule
BPL SEABREEZE UPDATE:
Good evening, consumers. We are pleased to advise that power supply has been restored to the Seabreeze area ... Show more
Police bust foreign-run scam call centre operating from Tanjung Bungah luxury condo
thestar.com.my/news/nation/2026/07/31/police-bust-foreign-run-scam-call-centre-operating-from-tanjung-bungah-luxury-condo
LASTMA opens physical complaint centre to boost public accountability: The Lagos State Traffic Management Authority has established a Physical Complaint Centre ...
punchng.com/lastma-opens-physical-complaint-centre-to-boost-public-accountability/
‘Customers prefer AI chatbots,’ says British Gas owner as 1,300 call centre jobs axed
theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
UN says online scam center trafficking is skyrocketing: Migration authorities have said gangs are trafficking ever more people to East Asian online scam centers ...
dw.com/en/un-says-online-scam-center-trafficking-is-skyrocketing/a-78150728
Joburg call centre workers lose jobs amid big shift to AI: Many contractors who worked at a call centre outside Johannesburg operated by the South African ...
news24.com/business/tech/joburg-call-centre-workers-lose-jobs-amid-big-shift-to-ai-20260728-0785
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Greek City Times Jul 28
Greek Telecom and Banking Giants Replace Call Centre Operators with AI Responders
greekcitytimes.com/2026/07/28/greek-ai-customer-service-telecom-banking/
ekathimerini.com Jul 27
Call center operators being replaced by AI responders: The first victims of the artificial intelligence onslaught are not some distant, future professions ...
ekathimerini.com/economy/1310643/call-center-operators-being-replaced-by-ai-responders/
For the fourth time: 79-year-old from Upper Bavaria exposes shock caller: With great acting talent, a 79-year-old from Upper Bavaria has for the fourth time led ...
pnp.de/nachrichten/bayern/zum-vierten-mal-79-jaehriger-aus-oberbayern-ueberfuehrt-schockanrufer-21631148
Two men who pretended to be police officers were arrested after two female call center agents complained of harassment while inside a bar in Quezon City ... Show more
Major shakeup for town centre and bowls player sees national success in 2002: In our weekly On This Week feature, we take a look back at what was making the ...
lynnnews.co.uk/news/major-shakeup-for-town-centre-and-bowls-player-sees-national-9474471/
Michael (63) continues to work alongside his pension: "I'm worried it won't be enough."
waz.de/lokales/bochum/article412618407/michael-63-arbeitet-neben-der-rente-weiter-habe-sorge-dass-es-nicht-reicht.html
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Maryland Heights is latest city to move emergency dispatch to regional call center
stltoday.com/news/local/crime-courts/article_c0df1c01-d4e3-4d50-bc32-f66056de5f17.html
Perak cops bust love scam call centre ring targeting victims in China, 12 nabbed: IPOH: Twelve Chinese nationals have been arrested after police busted an online ...
thestar.com.my/news/nation/2026/07/18/perak-cops-bust-love-scam-call-centre-ring-targeting-victims-in-china-12-nabbed
Attempted call center scam: Woman hands over stones instead of gold - | Scammers in court in Regensburg
mittelbayerische.de/lokales/stadt-regensburg/betrueger-gehen-in-die-falle-frau-holt-polizei-ins-boot-uebergibt-steine-statt-goldbarren-21572339
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Social Security rolls out 2 major changes: The changes are the latest improvements touted by the agency.
al.com/news/2026/07/social-security-rolls-out-2-major-changes.html
Schweinfurt: Call center fraud against senior citizen - | fake policewoman arrested
infranken.de/lk/schweinfurt/blaulicht/schweinfurt-callcenter-betrug-an-seniorin-falsche-polizistin-festgenommen-art-6378711
New York hospital replaces 12 nurses with AI, prompting warnings over patient care dangers
techspot.com/news/113092-new-york-hospital-replaces-12-nurses-ai-prompting.html
calmatters.org Jul 12
Kaiser nurses say technology is making their jobs — and patient care — worse: Call center nurses at Kaiser Permanente said workplace surveillance tools and AI ...
calmatters.org/economy/technology/2026/07/kaiser-nurses-workplace-surveillance-ai/
Call center fraud: Public prosecutor's office files charges against two men in Dresden
saechsische.de/lokales/dresden/callcenter-betrug-staatsanwaltschaft-erhebt-anklage-gegen-zwei-maenner-in-dresden-LZA76MQRZJADHFNLG3NOBJCJDE.html
Fake Police Officers in Hanover: Difficult Search for the Masterminds of the Call Center Gang
haz.de/lokales/hannover/falsche-polizisten-in-hannover-schwierige-suche-nach-den-hintermaennern-der-callcenter-bande-7ITWJOIODFCVDKWPLROE5522OQ.html
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Four in five give up on clunky outdated Bristol City Council online forms: Lots of people end up trying to call the council's call centre instead
bristolpost.co.uk/news/bristol-news/four-five-give-up-clunky-11048958
The Globe and Mail Jul 08
This advisor started out in a bank call centre before becoming a portfolio manager
theglobeandmail.com/investing/globe-advisor/advisor-news/article-this-advisor-started-out-in-a-bank-call-centre-before-becoming-a/
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Peco and worker union reach a deal, ending strike: More than 1,500 unionized Peco workers have been on strike since the Fourth of July.
inquirer.com/business/peco-strike-linemen-call-center-workers-20260707.html
mb.com.ph Jul 06
Rider dies after crashing into barrier on Pandacan bridge: A call center agent died after his motorcycle crashed into a concrete barrier along the Zamora Link ...
mb.com.ph/2026/07/06/rider-dies-after-crashing-into-pandacan-bridge
Lucknow: 119 arrested as police bust fake international call centre: The call centre was operating from two offices on the 11th floor of the Summit Building in ...
indianexpress.com/article/cities/lucknow/119-arrested-as-police-bust-fake-international-call-centre-10767277/
Cyber fraud: Lucknow Police raided a fake international call centre allegedly targeting foreign nationals, detaining 119 people and seizing laptops ... Show more
Lucknow Police bust fake international call centre, detain 119 people
Lucknow Police bust fake international call centre, detain 119 people
Call centre stocks fall on fear AI makes them ‘uninvestible’: Signs that companies are increasingly turning to AI to handle customer service triggered a fresh ...
financialpost.com/technology/tech-news/call-centre-stocks-fall-ai-fear
Something happened in Stockport, and it could become a blueprint for the UK: The town centre has seen major changes in recent years.
manchestereveningnews.co.uk/news/greater-manchester-news/something-happened-stockport-could-become-34195224
Why this mayor doesn’t want data centers in his North Texas city: North Richland Hills is seeing a groundswell of opposition to having data centers in the city ...
star-telegram.com/news/local/community/northeast-tarrant/article316233565.html
JPMorgan Chase laying off more than 200 call center employees in Plano: According to a WARN notice filed with the state, JPMorgan Chase is eliminating certain ...
dallasnews.com/business/banking/article/jpmorgan-chase-laying-200-call-center-employees-22319018.php
JPMorgan Chase lays off more than 200 employees amid Texas call centre shutdown — Who is affected?
financialexpress.com/business/news/jpmorgan-chase-lays-off-more-than-200-employees-amid-texas-call-centre-shutdown-who-is-affected/4276053/
How Ikea turned a chatbot into a billion-dollar business: The example of Ikea makes it clear: AI can empower CIOs to recognize opportunities that were previously ...
cio.de/article/4185473/wie-ikea-aus-einem-chatbot-ein-milliarden-business-machte.html
EWN Jun 13
Gcina Dhladhla: Mourners call for union representation for call centre staff: Scores gathered in Soweto on Saturday to bid farewell to Dhladhla ...
ewn.co.za/2026/06/13/gcina-dhladhla-mourners-call-for-union-representation-for-call-centre-staff
Call center fraud in Belm: 51-year-old convicted by regional court: A shocking phone call to a senior citizen in Belm led investigators to a call center fraud ...
noz.de/lokales/belm/artikel/callcenter-betrug-51-jaehriger-von-landgericht-verurteilt-50759139
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Ford Recalls 548K Expedition SUVs That May Have Dangerous Center Consoles: The chrome plating on some 2018–2024 Ford Expedition SUVs could chip away ...
caranddriver.com/news/a71561823/ford-expedition-center-console-recall/
‘They worried about costs, not her life’ | Heartbreak after woman collapses and dies at Rosebank call centre
iol.co.za/news/2026-06-11-they-worried-about-costs-not-her-life-heartbreak-after-woman-collapses-and-dies-at-rosebank-call-centre/
„Wie im Callcenter“: Stoschek zahlt, Bamberg pilgert: Fan-Invasion in Berlin: Etwa 500 Bamberger machen sich am Dienstag auf den Weg in die Hauptstadt zum ...
fraenkischertag.de/sport/bamberg-baskets/dank-michael-stoschek-bamberg-baskets-mit-500-fans-in-berlin-art-554417
Paid articlePaywallBPO industry group says AI creating new jobs, sees growth ahead | ABS-CBN News: The group said that while some jobs were affected, more high-value jobs were ...
abs-cbn.com/news/technology/2026/6/8/bpo-industry-group-says-ai-creating-new-jobs-sees-growth-ahead-1602
DELIVERY/E-EDITION UPDATE: We’re experiencing technical issues that are currently impacting our production, print delivery ... Show more
Landing page - Harley-Davidson Media Site
Charleston Gazette-Mail - Landing Page
Landing page - Harley-Davidson Media Site
Charleston Gazette-Mail - Landing Page
Thai victims of ‘fake girlfriend’ scam held captive in Cambodia by Chinese group: Thai victims of a "fake girlfriend" call centre scam were held ...
bangkokpost.com/thailand/general/3266399/thai-victims-of-fake-girlfriend-scam-held-captive-in-cambodia-by-chinese-group
Hedge funds bet against call centre stocks as AI threat grows: Outsourcing companies hit as investors see ‘clean’ disruption risk
ft.com/content/0662341f-f14a-44dc-bc96-0c0008478ea9
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dlvr.it Jun 04
UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract
theregister.com/public-sector/2026/06/04/uk-tax-collector-hands-capgemini-600m-contact-center-deal-delays-start-of-24b-crm-contract/5250650
CNA Jun 03
Details of Cambodia scam centre targeting Singapore victims emerge at woman's trial
channelnewsasia.com/singapore/cambodia-scam-syndicate-operation-exposed-trial-filipino-woman-6159526
