Minister confirms some Triple Zero calls failed:

Credibility B+

Jul 17

#BREAKING : It has been revealed that Telstra ignored a warning to urgently upgrade its software earlier this year, months before the nationwide outage. #9News

1:57

Telstra reveals nationwide outage could have been prevented for $30,000

Jul 17

2:29

nine.com.au/australia-news/telstra-outage-parliamentary-inquiry-20260717-p60g64.html

Jul 17

Telstra reveals nationwide outage could have been prevented for $30,000: Telstra ignored a warning to urgently apply a software update months before its network ...

More articles on this subject

news.com.au/technology/telstra-blames-lack-of-software-update-for-outage/news-story/208b788c2c0c0f56f9152dc3d16adff9

Jul 17

Telstra’s huge compo bill, how to make claim: Telstra is facing a compensation bill of more than $100,000 over its outage scandal, its finance boss has admitted.

abc.net.au/news/2026-07-17/asx-markets-business-live-news-july-17-2026/106925980

Jul 17

Live: Manufacturer warned Telstra hardware needed replacing before outage: Telstra CEO Vicki Brady is appearing before a Senate hearing over the over the ...

theage.com.au/business/companies/our-controls-were-not-good-enough-telstra-s-outage-admission-20260717-p60g3i.html

Jul 17

Telstra concedes 15-year-old, $30,000 device responsible for outage: In a submission lodged hours before Friday’s Senate hearing, Telstra says a software update ...

141

theguardian.com/business/video/2026/jul/17/telstra-executive-says-server-software-update-could-have-prevented-outage-video

Jul 17

Telstra executive says server software update could have prevented outage - video

smh.com.au/business/companies/telstra-senate-inquiry-live-updates-telco-acma-to-face-grilling-over-triple-zero-outages-20260717-p60g3j.html

Jul 17

Telstra Senate inquiry LIVE updates: Newer hardware would have stopped outage: Follow our live coverage of the Senate inquiry into last week’s Telstra outage.

nine.com.au/australia-news/telstra-customers-hit-by-outage-can-apply-for-compensation-20260713-p60eyj.html

Jul 13

Telstra customers hit by outage can apply for compensation: Australians impacted by Telstra’s outage last week will be able to apply for compensation from the ...

smh.com.au/technology/nowhere-to-run-to-why-angry-telstra-users-may-stay-put-20260714-p60f9a.html

Jul 15

Nowhere to run to: Why angry Telstra users may stay put: Customers frustrated by last week’s nationwide Telstra outage have few reliable alternatives to switch ...

smh.com.au/technology/telstra-outage-your-right-to-claim-and-the-fine-print-that-limits-it-20260713-p60er3.html

Jul 14

Telstra outage: Your right to claim and the fine print that limits it: Lawyers are eyeing a class action over last week’s outage, while the ombudsman can order ...

abc.net.au/news/2026-07-11/telstra-to-appear-before-senate-inquiry-after-nationwide-outage/106905204

Jul 11

Telstra will face Senate inquiry after nationwide outage: The telco will face a grilling from politicians about this week's nationwide outage that brought ...

6 0

abc.net.au/news/2026-07-10/telstra-warned-about-vulnerability-before-national-outage/106896906

Jul 09

Government, experts repeatedly warned of issue that caused Telstra outage: Government agencies and academics both recently warned Telstra it was vulnerable to ...

0 63

abc.net.au/news/2026-07-10/telstra-shares-new-details-of-possible-outage-death/106900624

Jul 10

Claim woman's death caused by Telstra outage is 'incorrect', SA Police say

87 0

abc.net.au/news/2026-07-09/telstra-outage-economic-cost-no-compensation-guarantee/106891684

Jul 09

Telstra outage could cost 'hundreds of millions of dollars': The economic cost of the Telstra network outage could run into hundreds of millions of ...

132

theguardian.com

theguardian.com/australia-news/2026/jul/08/anika-wells-ridicules-angus-taylor-and-barnaby-joyce-for-linking-telstra-outages-with-china

Jul 08

Anika Wells ridicules Angus Taylor and Barnaby Joyce for linking Telstra outage with China

250

31 0

theguardian.com/business/2026/jul/11/people-could-have-lost-their-lives-telstra-bosses-to-face-senate-grilling-as-apologies-fail-to-quell-outage-anger-ntwnfb

Jul 11

‘People could have lost their lives’: Telstra’s apologies fail to quell outage anger

theguardian.com/business/2026/jul/11/why-pay-a-premium-fee-for-a-service-that-isnt-how-the-nationwide-outage-could-hurt-telstra

Jul 10

Why pay a premium fee for a service that isn’t? How the nationwide outage could hurt Telstra

abc.net.au/news/2026-07-09/questions-about-telco-regulation-after-telstra-outage/106891984

Jul 08

'Shouldn't occur': Change demanded after Telstra outage: Advocates have demanded changes to how telecommunication companies are regulated and held ...

0 12

smh.com.au/technology/anatomy-of-a-meltdown-inside-telstra-s-week-from-hell-20260709-p60dyy.html

Jul 10

Anatomy of a meltdown: Inside Telstra’s week from hell: The company has endured its worst time in a decade, after a software glitch sent the country’s biggest ...

news.com.au

Jul 09

Trains down, 000 broken: Telstra’s new hell: Telstra is scrambling to fix a “secondary issue” impacting triple-0 calls just hours after a nationwide outage ...

news.com.au/technology/telstra-hit-with-secondary-issue-affecting-triple0-calls-hours-after-nationwide-outage/news-story/a79c3bd0d8242d8a28c00a0b1eebfbce

124

smh.com.au/business/companies/telstra-planned-to-avoid-this-meltdown-now-they-want-you-to-trust-their-plan-to-fix-it-20260710-p60e79.html

Jul 10

It took more than two hours for Telstra’s CEO to be contacted about the outage – by Microsoft

abc.net.au/news/2026-07-10/telstra-ceo-vicki-brady-sorry-outage-investigations-ongoing/106901388

Jul 10

Telstra returning CEO Vicki Brady 'deeply sorry' for national outage: Telstra chief executive Vicki Brady apologises to the company's customers ...

abc.net.au/news/2026-07-08/delay-in-telstra-alerting-anika-wells-to-network-outage/106894020

Jul 08

Delay in Telstra alerting communications minister to outage revealed: Telstra has defended its communication process, insisting the government and other ...

24 20

smh.com.au/technology/telstra-boss-we-have-let-our-customers-and-australians-down-20260710-p60e6i.html

Jul 10

Telstra must ‘face the music’ after outage chaos: Minister: Telstra boss Vicki Brady has apologised for this week’s mass outage, as Communications Minister Anika ...

smh.com.au/technology/telstra-may-have-avoided-meltdown-by-spending-just-thousands-on-a-known-problem-20260710-p60e6i.html

Jul 10

Telstra may have avoided meltdown by spending just thousands on a known problem: Insiders say the equipment behind the Triple Zero outage was flagged for ...

nine.com.au/australia-news/commuter-chaos-as-trains-offline-new-issue-hits-000-calls-amid-telstra-outage-20260709-p60dtj.html

Jul 09

Police Facebook comment disputes senator’s Telstra outage death claim: The fallout from yesterday’s major outage of the Telstra network continues into today.

dlvr.it Jul 08

Telstra outage downs 000 calls, trains, payment systems: Telco says issues all sorted, but transport networks expected to be disrupted well into Thursday

theregister.com/networks/2026/07/08/telstra-outage-downs-000-calls-trains-payment-systems/5268265

nine.com.au/australia-news/telstra-outage-response-vicki-brady-where-is-ceo-20260709-p60e0d.html

Jul 09

‘She got on the first plane’: Telstra defends response as CEO returns from leave: The telco’s CFO has been forced to defend the whereabouts of the company’s ...

abc.net.au/news/2026-07-08/telstra-mobile-network-outage-wednesday-morning-july-8/106891176

Jul 07

Telstra mobile network crashes nationwide causing transport and payment delays: Telstra customers, as well as customers of mobile providers that use ...

157

0 298

theguardian.com/business/video/2026/jul/10/telstra-ceo-vicki-brady-faces-questions-on-nationwide-outage-video

Jul 10

Telstra CEO Vicki Brady faces questions on nationwide outage – video: Brady says the failure was not the result of job restructuring, insisting that 'people ...

abc.net.au/news/2026-07-09/federal-politics-live-blog-hastie-730-july-9/106895300

Jul 09

Live: Shadow minister's Triple Zero test call was 'reasonable', says Coalition frontbencher

abc.net.au/news/2026-07-09/death-on-day-of-telstra-outage-investigated-by-sa-police/106897944

Jul 09

Breaking: Death on day of Telstra outage investigated by police: Police in SA are investigating a death at a regional South Australian hospital yesterday ...

theguardian.com/business/video/2026/jul/10/telstra-ceo-says-executive-bonuses-to-be-reviewed-after-nationwide-outage-video

Jul 10

Telstra CEO says executive bonuses to be reviewed after nationwide outage – video

theguardian.com/business/2026/jul/10/telstra-ceo-deeply-sorry-for-outage-and-admits-risk-of-time-keeping-failure-was-known-ntwnfb

Jul 10

Telstra CEO ‘deeply sorry’ for outage and admits risk of time-keeping failure was known

smh.com.au/national/australia-news-live-indian-prime-minister-narendra-modi-joins-prime-minister-anthony-albanese-telstra-boss-vicki-brady-returning-amid-crisis-over-nationwide-outage-blocked-triple-zero-calls-neil-the-seal-returns-to-the

Jul 09

Australia news LIVE: Modi joins Albanese, Telstra boss returns amid crisis, Neil the seal returns to sea

The Straits Times

Jul 08

Telstra outage in Australia disrupts trains and payments; no evidence of ‘malicious’ activity

straitstimes.com/asia/australianz/telstra-outage-in-australia-disrupts-trains-and-payments-no-evidence-of-malicious-activity

smh.com.au/business/companies/telstra-boss-vicki-brady-the-ceo-who-wasn-t-there-20260709-p60dv2.html

Jul 09

Telstra boss Vicki Brady, the CEO who wasn’t there: The absent Telstra CEO is expected to face intense scrutiny when she returns to the country following the ...

abc.net.au/news/2026-07-08/telstra-nodes-time-keeping-technology-causes-outage/106892560

Jul 08

Broken timers trigger nationwide Telstra outage: Telstra says Wednesday's nationwide outage was caused by malfunctioning "nodes" that manage time ...

theage.com.au/business/companies/telstra-planned-to-avoid-this-meltdown-now-they-want-you-to-trust-their-plan-to-fix-it-20260710-p60e79.html

Jul 10

Telstra planned to avoid this meltdown. Can you trust their plan to fix it?: Fronting a press conference shortly after flying back from holidays ...

theguardian.com/australia-news/2026/jul/10/2006-throwback-took-down-telstra-national-phone-networ

Jul 09

How a throwback to 2006 took down Telstra’s national phone network: The same technology that helps your smartphone know when daylight savings ends set off a ...

smh.com.au/business/companies/once-telstra-outage-is-unlucky-but-two-in-24-hours-that-looks-like-a-pattern-20260709-p60dw9.html

Jul 09

One Telstra outage is unlucky, but two in 24 hours? That looks like a pattern: No longer will Telstra be able to comfortably estimate that those affected ...

theguardian.com/business/2026/jul/09/telstra-outage-triple-zero-calls-angus-taylor-sarah-henderson

Jul 09

Taylor defends Sarah Henderson’s triple-zero calls amid questions about claimed Telstra-outage death in SA

theguardian.com/business/2026/jul/09/telstra-outage-today-cause-vline-network-outages-update

Jul 09

Telstra glitches continue as ‘secondary’ outage hits triple-zero calls and regional trains remain stranded

nine.com.au/australia-news/telstra-network-hit-with-outage-boost-belong-and-aldi-mobile-customers-also-affected-20260708-p60dhj.html

Jul 08

Minister confirms some Triple Zero calls failed: The telco giant said it was working to address the issue.

72 14

theguardian.com/commentisfree/picture/2026/jul/09/whos-facing-the-fallout-from-the-telstra-outage

Jul 09

OpinionWho’s facing the fallout from the Telstra outage? : They’re dealing with a lot right now

smh.com.au/national/australia-news-live-us-launches-strikes-against-iran-telstra-investigating-second-network-fault-indian-pm-kicks-off-australian-visit-20260709-p60dtt.html

Jul 08

Australia news LIVE: US launches strikes against Iran; Telstra investigating second network fault; Indian PM kicks off Australian visit

smh.com.au/national/australia-news-as-it-happened-telstra-investigates-outage-albanese-s-origin-diplomacy-push-farage-resigns-from-parliament-20260708-p60dh2.html

Jul 07

Australia news LIVE: Telstra outage affecting calls to Triple Zero, brings regional Victoria, NSW train services to a halt

news.com.au/technology/thousands-reporting-telstra-outage-in-australia/news-story/c4794079d76c6788980fe9a312facb50

Jul 07

Fallout from Telstra meltdown gets worse: Telstra has admitted it let Australians down in “their hour of need” after revealing more than 300 triple-0-related ...

349

1News

Jul 08

Chaos in Australia as Telstra outage halts internet, phones, trains: The telco that powers about 25 million mobile services across the country confirmed it was ...

1news.co.nz/2026/07/08/chaos-in-australia-as-telstra-outage-halts-internet-phones-trains/

news.com.au/national/thousands-reporting-telstra-outage-in-australia/news-story/c4794079d76c6788980fe9a312facb50

Jul 08

Claims one person died after Telstra outage: A Liberal senator claims a person has died after an apparent failure to connect to triple-0 during Telstra’s ...

abc.net.au/news/2026-07-08/telstra-network-issues-internet-phones-live/106891206

Jul 08

Live: Telstra says it's working to resolve network 'issue': Telstra customers are reporting problems connecting to the internet and making calls ...

theage.com.au/national/victoria/v-line-train-disruptions-live-updates-telstra-outage-sparks-mass-delays-across-victoria-s-regional-train-network-20260708-p60di3.html

Jul 08

V/Line train disruptions LIVE updates: Victoria’s regional train network remains suspended after nationwide Telstra outage; emergency services grappling with ...

30 42

theguardian.com/business/video/2026/jul/09/telstra-says-australians-can-feel-confident-calling-triple-zero-after-outages-video

Jul 09

Telstra says Australians can ‘feel confident’ calling triple zero after outages – video

theguardian.com/business/2026/jul/09/the-winter-of-our-disconnect-how-telstras-outage-wrought-havoc-across-a-continent

Jul 08

The winter of our disconnect: how Telstra’s outage wrought havoc across a continent

Reuters

Jul 08

Telstra outage in Australia disrupts trains and payments; no evidence of 'malicious' activity

reuters.com/business/media-telecom/telstra-outage-disrupts-australian-train-services-taxi-payments-2026-07-07/

0 5

theage.com.au/national/victoria/v-line-passengers-to-remain-stranded-with-no-end-in-sight-20260708-p60do8.html

Jul 08

V/Line passengers to remain stranded, with no end in sight: Telstra’s nationwide outage caused chaos in Victoria on Wednesday, with dozens of Triple Zero calls ...

theguardian.com/australia-news/2026/jul/08/telstra-outage-down-network-mobile-outages-today

Jul 08

Telstra outage: Telco apologises for major time-keeping issue that hit mobiles, trains and triple-zero calls

0 143

smh.com.au/business/consumer-affairs/telstra-investigating-outage-affecting-thousands-of-customers-20260708-p60dho.html

Jul 07

Telstra investigating outage affecting thousands of customers: The widespread outage is affecting mobile calls and data connections, and has even prevented some ...

nine.com.au Jul 08

Senator admits on live TV to ‘testing’ Triple Zero during Telstra outage: Liberal shadow communications minister Sarah Henderson has admitted to calling ...

nine.com.au/australia-news/senator-admits-on-live-tv-to-testing-triple-zero-during-telstra-outage-20260708-p60dmw.html

theguardian.com/business/2026/jul/08/telstra-outage-mobile-network-stark-reminder-widespread-effects-system-failures

Jul 08

The Telstra outage is a stark reminder of the widespread effects of single system failures

smh.com.au/technology/telstra-hit-by-fresh-triple-zero-fault-hours-after-outage-fixed-20260708-p60dsp.html

Jul 08

Telstra hit by fresh Triple Zero fault hours after outage fixed: The telco says a “secondary issue” is stopping some Triple Zero calls from connecting ...

smh.com.au/politics/federal/telstra-outage-australia-from-trains-to-ev-charging-these-are-the-services-affected-20260708-p60dj4.html

Jul 08

Telstra outage Australia: From trains to EV charging, these are the services affected

afr.com Jul 08

Telstra outage could lead to huge fine for telco after nationwide network blackout that led to public transport to stop and CEO Vicki Brady to fly home from ...

afr.com/companies/telecommunications/trains-halted-as-telstra-mobile-outage-sweeps-nation-20260708-p60dik

smh.com.au/national/nsw/telstra-outage-hits-triple-zero-calls-regional-trains-20260708-p60dj6.html

Jul 08

Telstra outage hits Triple Zero calls, regional trains: Eftpos terminals have been affected too, with some small businesses switching between payment machines ...

theguardian.com/business/video/2026/jul/08/telstra-outage-down-mobile-network-triple-zero-calls-welfare-checks-video

Jul 08

Welfare checks in progress after major Telstra outage hits mobiles and triple-zero calls – video

smh.com.au/business/companies/telstra-has-broken-a-critical-rule-of-corporate-crisis-management-20260708-p60dly.html

Jul 08

Telstra has broken a critical rule of corporate crisis management: The telco giant has let itself down in how transparent it was about the full impact of ...

smh.com.au/business/consumer-affairs/telstra-investigating-outage-affecting-thousands-of-customers-20260708-p60dho.html

Jul 08

Telstra customers may not be able to reach Triple Zero, police warn: The widespread outage is affecting mobile calls and data connections, and has even prevented ...

abc.net.au/news/2026-07-08/telstra-network-issues-internet-phones-live/106891206

Jul 08

Live: Telstra CFO apologises for major outage, says Australia can 'have faith' in biggest telco

smh.com.au/technology/telstra-s-claimed-coverage-slashed-by-almost-1-million-km-20260629-p60b07.html

Jun 30

Telstra’s claimed coverage slashed by almost 1 million km: Telstra has reluctantly marked hundreds of thousands of square kilometres as ‘no coverage’ ...

Similar to This

abc.net.au/news/2026-09-21/triple-zero-senate-inquiry-recommendations/107162636

Credibility B

Sep 21

Triple Zero should be taken out of private hands, Senate inquiry recommends: A long-running Senate inquiry into the Triple Zero emergency call crisis has made 11 ...

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545

276 10

abc.net.au/news/2026-09-12/optus-outage-emergency-services/107146350

Sep 12

Victoria Police conduct dozens of welfare checks after Optus outage: Victoria's health minister has described the latest outage, which left dozens of ...

7 similar articles

45 0

smh.com.au/technology/telstra-had-no-shortage-of-warnings-before-its-outage-how-did-it-miss-them-20260904-p60ujq.html

Sep 06

Telstra had no shortage of warnings before its outage. How did it miss them?: Chief executive Vicki Brady’s absence was a sideshow during the July failure ...

news.com.au/technology/optus-telstra-and-tpg-forced-to-explain-how-to-call-triple0-during-outage-in-wake-of-disasters/news-story/0393d2cf3a25d218d38249ba821ce4bc

Aug 24

Telcos’ new advice after triple-0 disaster: Optus, Telstra and TPG have been forced to come together and explain how triple-0 calls can get through to emergency ...

reuters.com/business/media-telecom/telstra-ceo-points-undocumented-software-change-outage-senate-testimony-2026-07-17/

Reuters

Jul 18

Telstra CEO points to undocumented software change for outage in Senate testimony

theregister.com/networks/2026/07/17/ntp-server-that-travelled-back-in-time-caused-massive-aussie-mobile-outage/5274059

dlvr.it Jul 17

NTP server that travelled back in time caused massive Aussie mobile outage: Telstra skipped a patch, didn’t record changes, had no idea it was an accident ...

news.com.au/technology/greens-question-telstra-23bn-profit-after-equipment-claim-in-national-outage/news-story/427e1f52e5500e898b661712a03f505b

Jul 14

$2.3bn fury over Telstra outage: Greens senator Sarah Hanson-Young has questioned how Telstra could bank $2.3bn in profit last year but “not keep its equipment ...

smh.com.au/technology/senate-inquiry-to-interrogate-whether-cheap-out-of-date-device-caused-outage-20260712-p60em3.html

Jul 12

Senate inquiry to interrogate whether cheap, out-of-date device caused outage: Greens senator and inquiry chair Sarah Hanson-Young has threatened a crackdown on ...

theguardian.com/business/video/2026/jul/10/anika-wells-says-telstra-must-face-the-music-as-regulator-begins-investigation-video

Jul 10

Anika Wells says Telstra must 'face the music' as regulator begins investigation – video

theguardian.com/commentisfree/2026/jul/09/telstras-triple-zero-failure-is-a-result-of-prioritising-neoliberal-competition-and-reaping-none-of-its-benefits

Jul 09

OpinionTelstra’s triple zero failure is a result of prioritising neoliberal ‘competition’ and reaping none of its benefits

stern.de

stern.de/panorama/weltgeschehen/australien--mobilfunk-ausfall-legt-bahn--und-flugverkehr-lahm-37658204.html

Jul 08

Widespread network outage temporarily paralyzes Australia: A widespread mobile network outage caused significant disruptions in Australia. Rail and air traffic ...

2 0

smh.com.au/national/two-changes-would-mean-future-telco-outages-don-t-dial-up-the-outrage-20260709-p60e04.html

Jul 09

Two changes would mean future telco outages don’t dial up the outrage: The government has the power to ensure that network failures don’t become national ...

smh.com.au/business/companies/phone-outages-have-become-normal-in-australia-that-s-not-normal-20260708-p60dif.html

Jul 08

Phone outages have become normal in Australia. That’s not normal: These outages have exhausted public patience, and promised fixes aren’t being felt yet.

3 similar articles

theage.com.au/national/victoria/it-s-getting-pretty-dire-disasters-leave-communities-stranded-without-phone-service-20260204-p5nzm2.html

Feb 07

‘It’s getting pretty dire’: Disasters leave communities stranded without phone service

news.com.au/technology/gadgets/mobile-phones/apple-release-ios-update-amid-concerns-about-access-to-triple0/news-story/4f37132c44c61554ed93c0729dd6f594

Dec 14 25

Urgent iPhone update after Triple-0 fears: Apple has released an urgent update for iPhones to address an issue when calling emergency services.

abc.net.au/news/2025-11-19/tpg-telecom-contact-customers-triple-zero-death/106022250

Nov 18 25

Industry experts say TPG Telecom should have done more to address Triple Zero issue

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theage.com.au/healthcare/think-the-government-runs-triple-zero-wrong-no-wonder-it-s-failing-20251106-p5n878.html

Nov 07 25

Think the government runs Triple Zero? Wrong. No wonder it’s failing: Failure, incompetence, even negligence typically occurs in a context that makes it likely ...