No, Optus doesn’t need to keep your sensitive information for so long:

smh.com.au/business/consumer-affairs/no-optus-doesn-t-need-to-keep-your-sensitive-information-for-so-long-20220925-p5bkt6.html

Sep 25 22

No, Optus doesn’t need to keep your sensitive information for so long: So much sensitive data only had an initial, point-in-time use. This just appears to be ...

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47

abc.net.au/news/2024-04-10/optus-customer-victim-phone-porting-sim-swap-scam/103676088

Apr 09

Optus customer loses $10,000, digital identity in phone porting, SIM-swap scam: Andrew Ryder's rainy-day bank account was drained in just one day ...

120

53

abc.net.au/news/2024-04-10/australians-data-protected-from-thousands-of-fraud-attempts/103687922

Apr 09

Australian register of stolen data blocks more than 300,000 attempts of identity fraud

22

Apr 03

Australia News Today: Bluey, Optus, Sam Mostyn, NZ house prices: Good morning, it’s Georgie here in Sydney. Here’s what you need to know today.. ...

bloomberg.com/news/newsletters/2024-04-03/australia-news-today-bluey-optus-sam-mostyn-nz-house-prices

8

Apr 03

Singtel rules out selling Australian unit Optus: Singapore Telecommunications (Singtel) , Southeast Asia's largest telecom operator, reiterated on Wednesday that ...

reuters.com/business/media-telecom/singtel-confirms-no-intention-divest-australian-telco-optus-2024-04-03/

2 similar articles

44

4

smh.com.au/technology/telstra-lifts-lid-on-unacceptable-triple-zero-outage-20240327-p5ffmr.html

Mar 27

Telstra lifts lid on ‘unacceptable’ triple-zero outage: CEO Vicki Brady says basic errors were behind the outage that left more than 100 Australians unable to ...

23

Mar 13

Australia News Today: Sydney Housing, Singtel to sell Optus, Budget Surplus: Good morning, it’s Georgie here in Sydney, Happy Thursday. Here’s what you need to ...

bloomberg.com/news/newsletters/2024-03-13/australia-news-today-sydney-housing-singtel-to-sell-optus-budget-surplus

4

Mar 13

SingTel looking to sell significant Optus stake to Brookfield, source says: Singapore Telecommunications (SingTel) is looking to sell a significant stake in its ...

reuters.com/business/media-telecom/singtel-shares-jump-4-before-being-halted-after-media-report-optus-sale-2024-03-13/

4 similar articles

18

8 5

smh.com.au/technology/optus-network-boss-quits-four-months-after-outage-20240308-p5faxh.html

Mar 08

Optus’ network boss quits four months after outage: The departure comes after an outage that affected 10 million customers, and while the company is still ...

3 similar articles

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35

abc.net.au/news/2024-03-06/optus-fined-for-public-safety-breaches/103552146

Mar 06

Optus fined $1.5 million by ACMA for breaches to public safety, customers 'at risk'

4 similar articles

60

7

abc.net.au/news/rural/2024-03-19/telstra-optus-3g-network-shutdown-phone-service-rural-australia/103548588

Mar 19

Telstra, Optus 3G network shutdown raises phone service fears for rural residents

10

Mar 04

New regulations ‘will open the floodgates’ on SMS scams: Telstra, TPG and Optus are on a rare unity ticket fighting against proposed changes they say will lead ...

theage.com.au/technology/new-regulations-will-open-the-floodgates-on-sms-scams-20240301-p5f907.html

6

Feb 23

Singtel’s Q3 earnings fall 13% on exceptional net loss but underlying profit stable

straitstimes.com/business/singtel-q3-earnings-fall-13-due-to-exceptional-net-loss-but-stable-in-constant-currency-terms

86

Feb 28

Premier League viewers in Australia bombarded with ads for offshore gambling firms thanks to loophole

theguardian.com/australia-news/2024/feb/28/premier-league-viewers-in-australia-bombarded-with-ads-for-offshore-gambling-firms-thanks-to-loophole

6

Feb 14

Telstra posts $1 billion profit, but enterprise unit falls flat: Boss Vicki Brady has lauded the telco’s mobile growth but says some parts of the business are ...

theage.com.au/business/companies/telstra-posts-1-billion-profit-but-enterprise-unit-falls-flat-20240214-p5f4xo.html

3 similar articles

14

2

abc.net.au/news/2024-02-13/opposition-grills-department-triple-0-calls-optus-during-outage/103460686

Feb 13

Opposition grills department over lack of warnings about failing triple-0 calls from Optus

31

Feb 08

Telcos’ customer complaints spike after Optus outage: Ombudsman Cynthia Gebert says the company’s offers of free data was cold comfort for many Optus customers ...

theage.com.au/technology/telcos-customer-complaints-spike-after-optus-outage-20240207-p5f2zo.html

14

Feb 26

AT&T is giving customers a $5 credit for the big service outage: The company apologized for the recent outage and said it does not believe it was related to a ...

qz.com/att-cell-service-outage-customer-credit-1851285905

Paid articlePaid

Quick Glance: AT&T 'making it right' with $5 credit

AT&T to offer $5 credit to customers after nationwide outage.

Outage on Thursday, Feb. 22, due to technical error, not cyberattack.

AT&T plans to credit affected accounts for outage and emphasizes commitment to reliable connections.

Experts anticipate AT&T offering credit to customers as good business practice.

43 similar articles

0

Point Hacks Feb 20

20x Flybuys points per dollar with Ultimate Gift Cards - Point Hacks: We explore the latest Flybuys promotions to help boost your Flybuys balance and reach your ...

pointhacks.com.au/flybuys/promotions/

0

Jan 30

Qantas poaches Optus’ corporate affairs boss before she even started at the telecom

theage.com.au/business/companies/qantas-poaches-optus-corporate-affairs-boss-before-she-even-started-at-the-telecom-20240130-p5f11b.html

52

12

abc.net.au/news/2024-01-23/optus-network-outage-triple-0-emergency-calls-wider-than-thought/103380928

Jan 23

Optus reveals 10 times more people affected by triple-0 failures than previously disclosed

Quick Glance: Optus: 10-Fold Triple-Zero Failure

More than 10 times the number of triple-zero calls failed during Optus’ mass outage than previously reported.

Optus failed to conduct welfare checks on over 2000 customers unable to connect to emergency services.

Internal review revealed 2468 customers made triple-zero calls during the outage that were unable to go through, with no welfare checks undertaken.

Optus interim CEO apologized to customers unable to access triple-zero services during the outage.

128

Jan 30

Singtel says not considering divesting from Australia's Optus: Singtel (STEL.SI) said on Tuesday it was not looking to divest from its Optus unit ...

reuters.com/technology/singtel-says-not-considering-divesting-australias-optus-2024-01-30/

0

The Age

theage.com.au/business/companies/banks-telcos-to-be-quizzed-at-senate-hearing-into-optus-outage-20231215-p5erq7.html

Dec 18 23

Banks, telcos to be quizzed at Senate hearing into Optus outage: Whoever is appointed Optus’ next CEO will need years to rebuild the telco’s reputation ...

20

5

abc.net.au/news/2023-12-14/australia-3g-network-shut-down-vodafone/103230684

Dec 14 23

Australia's 3G network shutdown begins this Friday with Vodafone. Here's what you need to know

77

56

smh.com.au/technology/matildas-barbenheimer-top-australians-google-searches-for-2023-20231212-p5eqrl.html

Dec 12 23

Matildas, Barbenheimer top Australians’ Google searches for 2023: From Coronation quiche to the Optus outage, Google’s data gives a look at what we’re searching ...

8

Nov 20 23

CEO of Singtel-owned Optus resigns following Australia-wide outage: Ex-StarHub CEO Peter Kaliaropoulos has been appointed chief operating officer – a newly ...

straitstimes.com/business/singtel-owned-optus-ceo-resigns-following-australia-wide-outage

Quick Glance: Optus CEO Resigns After Nationwide Outage

Optus CEO Ms Kelly Bayer Rosmarin resigns following nationwide outage.

Mr Michael Venter, Chief Financial Officer, will concurrently take on the role of interim CEO as the company embarks on a global search for a new head.

Singtel group CEO emphasizes the importance of customer trust and the need to regain trust and confidence.

Bayer Rosmarin resigns after being criticized for slow response and lack of communication during the outage.

1.1k

Nov 25 23

Less than ‘match fit’ Optus pays a heavy price for failure: The end of Kelly Bayer Rosmarin’s tenure as chief executive at Australia’s second-largest ...

theage.com.au/business/companies/less-than-match-fit-optus-pays-a-heavy-price-for-failure-20231124-p5emiu.html

180

Nov 09 23

What Optus customers get for outage chaos: EXCLUSIVE

news.com.au/technology/online/internet/optus-ceo-reveals-how-customers-will-be-compensated-for-outage/news-story/c51935cd3c13ccb3d0c008aa4217e5e8

Quick Glance: Major Optus Outage Affects Millions of Customers

Optus customers experienced at least seven hours of inability to make or receive calls or use the internet on Wednesday due to a major outage affecting hospitals, public transport, and businesses across Australia.

The outage also affects other telcos using the Optus network such as Amaysim, Vaya, Aussie Broadband, Moose Mobile, Coles Mobile, Spintel, Southern Phone, Gomo, and Dodo Mobile, first reported by users around 4am.

Optus boss Kelly Bayer Rosmarin apologized for the outage, impacting millions of the telecommunications provider’s 10.2 million customers.

NetBlocks, a watchdog organization monitoring cybersecurity and Internet governance, reported metrics showing Optus mobile services went down across much of Australia around 4am AEDT.

64 similar articles

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1.2k

smh.com.au/business/companies/optus-ceo-kelly-bayer-rosmarin-s-future-in-doubt-20231113-p5ejkx.html

Nov 16 23

Optus CEO Kelly Bayer Rosmarin’s future in doubt: Peers of the Optus boss have criticised her management of the company through a cyberattack and a network ...

Quick Glance: Optus: No Plan for Total Outage

Australia's second-largest telco, Optus, had no crisis plan for a network-wide outage that left nearly half the country without phone or internet for 12 hours.

The outage, triggered by a standard software upgrade at Singtel, resulted in 228 calls to the Australian emergency hotline Triple-0 failing to connect.

Optus had to physically reboot all 90 routers and another 50 core network devices, leading to an outage duration from 4am to 4pm.

Optus CEO Kelly Bayer Rosmarin admitted the company took six hours to dispel public concerns it was under a cyber attack.

37 similar articles

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84

smh.com.au/business/companies/customers-to-weigh-in-as-optus-disruption-comes-under-microscope-20231127-p5en0m.html

Nov 27 23

Customers to weigh in as Optus disruption comes under microscope: The government is calling on consumers and impacted businesses to have their say on the Optus ...

4 similar articles

37

10

smh.com.au/business/consumer-affairs/the-lessons-australia-s-ceos-are-failing-to-learn-20231124-p5emhn.html

Nov 24 23

The lessons Australia’s CEOs are failing to learn: What remains surprising is how often companies and chief executives fail to learn lessons from past crises ...

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46

abc.net.au/news/2023-11-28/ceos-on-trial-the-lessons-from-optus-qantas-fallout/103154344

Nov 27 23

Alan Joyce and Kelly Bayer Rosmarin have joined a long line of CEOs who failed to win the blame game

87

Nov 14 23

Identity of ‘third-party’ that brought down Optus network revealed: An executive from the company that contributed to the Optus outage left a Canadian telco less ...

theage.com.au/technology/identity-of-third-party-who-brought-down-optus-network-revealed-20231114-p5ejy1.html

104

Nov 11 23

Optus apologises after worker’s chat revealed: An Optus customer has been left shocked after receiving an extremely blunt response when reaching out for help to ...

news.com.au/technology/online/internet/optus-workers-blunt-message-to-customer-leaves-aussies-shocked/news-story/297ca02fc458cb52cd0e8029726c8e40

326

Nov 08 23

"Back to the Stone Age": Millions in Australia without internet and telephone: The second-largest provider in Australia has been down since Wednesday morning ...

heise.de/news/Zurueck-in-der-Steinzeit-Millionen-in-Australien-ohne-Internet-und-Telefon-9355859.html

41

Nov 09 23

Optus went down and the smart lights came on. And then Marayke was stranded in bed

theguardian.com/business/2023/nov/10/optus-went-down-and-the-smart-lights-came-on-and-then-marayke-was-stranded-in-bed

32

0

smh.com.au/technology/how-to-avoid-virtual-shut-out-and-stay-connected-during-a-web-outage-20231109-p5eio1.html

Nov 09 23

How to avoid virtual shutout and stay connected during a web outage: You can’t make the EFTPOS machine work at your local cafe, but you can keep yourself from ...

67

Nov 10 23

Aussies turn on banks after Optus chaos: Cash-loving Aussies are using Wednesday’s nationwide Optus outage as “proof” that becoming a completely cashless society ...

news.com.au/finance/money/give-us-back-our-atms-cashloving-aussies-rage-in-wake-of-optus-outage/news-story/6c231773dc1b4ae12062819c28e1b243

118

67

smh.com.au/national/australia-news-live-worst-offenders-face-return-to-custody-under-terror-style-laws-optus-searches-for-new-ceo-20231121-p5eli6.html

Nov 20 23

Australia news LIVE: Worst offenders face return to custody under terror-style laws; Optus searches for new CEO

8

3

smh.com.au/national/nsw/rate-hikes-punish-mortgage-holders-not-big-spenders-20231108-p5eidl.html

Nov 08 23

Rate hikes punish mortgage holders, not big spenders: Resistant inflation numbers show that the Reserve Bank’s loan rate hikes punish the wrong spenders

51

Nov 08 23

Major outage for ten million customers: Half of Australia currently without telephone and internet

spiegel.de/netzwelt/halb-australien-derzeit-ohne-telefon-und-internet-a-4b3e76f9-bb2e-485c-971a-3e9455e9086d

1

abc.net.au/news/2023-11-13/cyber-law-changes-after-optus-dp-world-hack/103096906

Nov 13 23

Telcos required to report on cybersecurity measures in bid to prevent repeat of 2022 Optus hack

71

Nov 24 23

Asia regional address registry APNIC calls for global response to ISP failures: Geoff Huston is calling for the creation of a hypothetical routing police ...

techspot.com/news/100952-asia-regional-address-registry-apnic-calls-calls-global.html

1

Nov 09 23

Australia news LIVE: Government launches review into Optus outage; High Court rules indefinite detention is unlawful

theage.com.au/national/australia-news-live-government-launches-review-into-optus-outage-high-court-rules-indefinite-detention-is-unlawful-20231109-p5eimz.html

28

22

heise online

C

Nov 13 23

Update as cause: Optus provides first explanation for massive internet outage: Last week, customers of Australia's second-largest mobile provider were offline ...

heise.de/news/Update-als-Ursache-Optus-liefert-erste-Erklaerung-fuer-massiven-Internetausfall-9438243.html

3

Dec 08 23

What CIOs can learn from the Optus disaster: The total IT failure at the Australian telecommunications provider Optus shows how important reliability and ...

cio.de/a/was-cios-aus-dem-optus-desaster-lernen-koennen,3725003

0

9news.com.au

9news.com.au/national/telco-giants-financial-crimes-police-partner-to-end-scam-calls/41096bc1-722f-42c5-8f44-a0e74e32c603

Nov 02 23

Telco giants, financial crimes police partner to end scam calls: Telecommunication giants, banks and government agencies are banding together to put a stop to ...

8

Oct 31 23

Telcos ready for showdown over landlines in the regions: Debate is erupting over the future of rural telecommunications, with the government and telcos labelling ...

theage.com.au/technology/telcos-ready-for-showdown-over-landlines-in-the-regions-20231030-p5eg30.html

2

Nov 16 23

Optus' safety systems, not routine upgrade, caused outage: SingTel: Singapore Telecommunications (SingTel) (STEL.SI), the parent of Australian telecoms provider ...

reuters.com/technology/optus-parent-singtel-denies-software-upgrade-root-cause-outage-2023-11-16/